Calling your Town Council representative to report a dirty corridor or booking an event space for a private function may soon be a thing of the past, as the Municipal Services Office (MSO) launched new digital initiatives to better connect residents with direct access to government agencies and the respective service providers.
These new initiatives were first announced at the Committee of Supply 2020 debate, held on March 4, by Minister-in-charge of the MSO Ms Grace Fu, Minister for Culture, Community and Youth, and Adviser to Yuhua Grassroots Organisations.
Under the programme, called OneService Lite, residents can now scan QR codes located at lift landings to send their complaints or feedback directly to the respective government agency through an online form without having to download the MSO’s OneService app. New, common reporting categories such as “smoking” and “high-rise littering” will also be added on the app so that residents can highlight these concerns for thorough investigation. Since February, OneService Lite has been piloted at 20 blocks under the Jurong-Clementi Town Council.
Apart from providing feedback, residents can also click on a new feature to find and book community spaces such as function rooms, barbecue pits and sports facilities offered by town councils and public agencies.
Ms Fu also shared that the Ministry is currently trying out Municipal 360, which can channel feedback submitted through the OneService app directly to the agencies’ contractors, so that issues can be resolved faster. When cases are resolved, residents will receive a photo of the work done from the municipal worker through the app.
In a Facebook post, Ms Fu said the MSO has made good progress in coordinating cases across sectors and responding promptly to residents. “The MSO is using technology to better connect residents to services that meet their needs,” she wrote. “In future, residents can also submit their feedback through WhatsApp and Telegram, guided by an AI-powered chatbot.”